Frequently Asked Questions


How can I order my outfit?

Orders should be placed directly with your chosen retailer, whether that is in store or over the phone (if applicable).

How do I pay for my order?

You'll need to pay a deposit to the retailer when you book your outfits. This is normally 50% of the total value but it can vary from store to store so check with your chosen retailer for more info. All outfits will need to be paid for when they're collected. You can either pay for all of them or have the wearers pay for the outfits themselves. You should check with your chosen retailer what types of payment they accept.

When should I place my order / When is the latest I can place my order?

Ideally, you should place your order and confirm your sizes as early as possible. Most grooms tend to book at least six months before the big day.

We will accept orders up to 4 working days prior to the function but these may incur additional cost and you might not be able to get the exact outfit you want.

What should I do if I want to amend an order?

You can amend an order in 2 ways:

Login to your account and click on ‘Sort My Order'. From here you can update your sizes and save them to your order.

If you want to change colours or styles of garments you should contact your retailer directly using the message tool via the Contact Retailer button. This is in the Host Store info section on the left of your Sort My Order screen.

You can also call the store to discuss any changes.